Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lonestar-pc.com. Please note that returns will need to be sent to the following address: 1506 Piney Woods Dr, Friendswood TX, 77546
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@lonestar-pc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lonestar-pc.com.
Warranty
Standard Warranty Policy
A warranty claim may be filed whenever the product in question no longer functions according to the originally delivered state. The following are protected under the warranty policy: computer not booting, boot-looping, “blue-screening,” or failing to meet the specifications of that model. The following are not protected under the warrant policy: accidental damage, tampering with components, installation of malicious software, or negligence. All situations are judged on a case-by-case basis and certain exceptions or exemptions may be issued by authorized personnel of Lone Star PC.
The window for when it may be filed varies by device, but warranty protection begins whenever the product is delivered to the address of the consumer. After the time window that was set at purchase time, Lone Star PC has no legal obligation to ensure the function of all devices. During the warranty window, the customer may file a warranty claim on their device if it meets the criteria above.
When a customer wishes to file a warranty claim, they must email the order number, serial number (found on the bottom of the chassis or on the sales record), reason for claim, full name, street address, and phone number to contact@lonestar-pc.com. After sending, the customer may expect to hear back in less than 2 business days from an authorized representative from Lone Star PC. After a phone consultation with the customer, the customer will be informed if they qualify for a warranty claim.
If Lone Star PC deems that an item qualifies for a warranty claim, a shipping label will be issued to the customer to ship it to Lone Star PC for repair, replacement, or refund. The decision on which is evaluated on a case-by-case basis.
If you have any questions regarding the warranty policy, reach out to us at: contact@lonestar-pc.com